The terms, in plain English.

These Terms are a contract between you and Huttenlocher Technologies LLC (“Cue,” “we,” “us”) for the use of joincue.io, the Cue web app, the Cue apps for iPhone and Android, the couple’s app, and everything we serve through them (together, the “Service”). By creating an account, subscribing, or using the Service, you agree to them.

“You” means the professional who holds the account: a DJ, planner, or event team, and the business they run. If you are a client, guest, or vendor invited into an event, section 15 is written for you, and our Privacy Policy explains how your information is handled.

If you are accepting on behalf of a company, you confirm you have the authority to bind it, and “you” includes the company.

You must be at least 18 and able to enter a binding contract. Keep your login credentials to yourself, use a real email address, and tell us right away if you think your account has been accessed without permission. Everything done under your account, including by team members you invite, is your responsibility. Cue is for business use; it is not a consumer product.

Price. Cue is one plan with everything in it: $149 a month, or $1,490 a year (two months free), plus applicable tax. Subscriptions are billed in advance to the payment method on file and renew automatically until you cancel. Prices are shown in U.S. dollars.

Founding rate. The first 100 accounts to subscribe keep the $149 monthly rate (or the $1,490 annual rate) for as long as their subscription stays continuously active. If a founding subscription lapses and is later restarted, the then-current price applies. For everyone else, we may change prices with at least 30 days’ notice by email, and the new price takes effect at your next renewal after that notice.

Thirty-day refund. If Cue is not for you, tell us within 30 days of your first payment and we will refund it in full. No reason needed. After the first 30 days, subscription fees are not refundable, and cancelling ends your access at the close of the period you have already paid for.

Cancelling. You can cancel from Settings at any time, with no call and no retention flow. Your account stays open until the end of the current billing period.

Failed payments. If a renewal payment fails, we will retry and email you. If it still has not gone through after 7 days, we may suspend the account until it does. Your data stays put during a suspension.

Platform fee. On payments you collect from your clients through Cue, we keep a platform fee of 0.5% of the amount collected, deducted before payout, in addition to the payment processor’s own fees. Both are shown to you in Settings before you enable payments and on every payout.

Client payments through Cue are processed by Stripe under a connected account in your name. By enabling payments you agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement, and you authorize us to share the information Stripe needs to open and operate that account and to instruct payouts and fees on it.

Money your clients pay goes to your connected account and then to your bank. Cue is not a bank, a money transmitter, or a party to the transaction, and we never hold your funds. You are responsible for delivering what your clients paid for, for refunds you owe them, for chargebacks and disputes on your account, and for the taxes on what you earn. If a client disputes a charge, we will give you the records Cue holds to help you respond.

Everything you put into Cue, and everything your clients, guests, and vendors add to your events, is yours. You give us a license to host, store, process, transmit, and display it, only as needed to run the Service for you and the people you invite, and to keep the Service secure. We do not sell it, mine it for marketing, or use it to train AI models.

You are responsible for having the right to collect and use the personal information you put into Cue, for telling your clients what they need to know, and for how you communicate with them. Cue sends messages on your behalf only when you or an automation you set up asks it to.

You can export your records from Settings at any time. When your account closes, you have 30 days to export before deletion, as described in the Privacy Policy.

Proposals and contracts you send through Cue are agreements between you and your client. We provide the tools to build, send, sign, and store them; we are not a party to them, we do not review them, and nothing in the Service is legal advice. Cue’s templates are starting points. Have a lawyer look at the contract you actually use.

You and your clients agree that signatures collected through Cue are electronic signatures with the same effect as ink under the U.S. ESIGN Act and applicable state law, and that a Cue signing record (who signed, when, from where, and what they saw) is a valid record of the signing. If a client needs a paper process instead, that is between you and them.

Parts of Cue use AI models to hold a conversation or draft text: the couple’s planning conversation, the quote chat, contract intake, the assistant. Their output is generated, not checked by a person, and it can be wrong, incomplete, or oddly confident. Review anything an AI feature produces before you rely on it or send it to a client, and do not put into an AI conversation anything you do not have the right to share. We describe what is sent to the model, and what is not, in the Privacy Policy.

You can connect music services, calendars, and accounting tools to Cue. Each one is governed by its own terms in addition to these, you authorize us to exchange data with it on your behalf, and you can disconnect it from Settings at any time. Those services can change or remove their integrations without asking us, and a feature that depends on one may stop working when they do. We will tell you when that happens and fix what we can.

We grant you a personal, non-transferable license to install and use the Cue apps on devices you own or control, for the purpose of using the Service. The app stores’ own terms also apply to the copy you download from them, and Apple and Google are not responsible for the Service or for support. Live activities, widgets, and notifications depend on your device settings and your carrier; standard data charges apply.

Do not use Cue to:

• break the law, or send content that is fraudulent, defamatory, harassing, or infringing;
• send spam, or message people who have not agreed to hear from you;
• get into another account, or scrape, probe, or overload the Service;
• copy, reverse-engineer, or resell the Service, or build a competing product from it;
• upload malware or anything designed to interfere with Cue or with another user;
• misrepresent who you are or who you work for.

We may remove content or suspend an account that violates these rules, with notice where we reasonably can.

The Service, its design, its code, and its content (other than yours) belong to Huttenlocher Technologies LLC and are protected by copyright, trademark, and other laws. Cue, the Cue logo, and joincue.io are trademarks of Huttenlocher Technologies LLC, used in commerce for event business software. You may not use them without our written permission, except to say truthfully that you use Cue.

If you send us feedback or ideas, you agree we can use them without any obligation to you. We love feedback; that clause is only so we can act on it.

We work hard to keep Cue up, especially on a Saturday night, and we design the apps to keep the run of show on your phone even when the room’s Wi-Fi does not. We cannot promise the Service will never be interrupted or error-free. We may add, change, or retire features as Cue grows, and we will give reasonable notice before removing something you depend on. Features labeled beta or early access may change without notice.

You can close your account at any time from Settings. We can suspend or close an account that breaks these Terms, does not pay, or creates a legal or security risk, with notice where reasonably possible. When an account closes, sections 5, 6, 11, 14, 16, and 17 keep applying, you keep the export window described above, and any fees already owed remain due.

The Service is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, and we do not warrant that the Service will meet your needs or be uninterrupted.

To the fullest extent the law allows, neither we nor our suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Service, and our total liability for any claim will not exceed the greater of the fees you paid us in the 12 months before the claim or $100. Some places do not allow these limits, so some of this may not apply to you.

You will defend and indemnify us against claims, losses, and costs (including reasonable legal fees) arising from your content, your use of the Service, your dealings with your clients, guests, and vendors, or your breach of these Terms.

If you are a couple, customer, guest, or vendor using Cue because a professional invited you, this section is for you. The professional who invited you is your counterparty: your contract, your payments, and your event are with them, and Cue is the tool they chose. By using a link or the couple’s app you agree to use it lawfully and only for the event you were invited to, and you agree to the parts of these Terms that apply to any user (sections 6, 7, 10, 14, and 16). Your information is handled as described in the Privacy Policy, and the professional decides what goes into the event record. Payments you make go to the professional through their connected account; Cue never holds them.

These Terms are governed by the laws of the State of South Carolina and the United States, without regard to conflict-of-law rules. If we have a dispute, we each agree to try to resolve it informally first: send a written description to the other side and allow 30 days before filing anything. Any claim that is not resolved will be brought in the state or federal courts located in South Carolina, and we each consent to their jurisdiction. Nothing here stops either of us from seeking an injunction to protect intellectual property or confidential information.

These Terms, the Privacy Policy, and the pricing shown when you subscribed are the entire agreement between us about the Service. If a court finds part of them unenforceable, the rest stands. If we do not enforce something right away, we have not given it up. You may not assign these Terms without our consent; we may assign them to a successor of the business. Neither of us is responsible for delays caused by events outside our reasonable control. Notices to you go to the email on your account; notices to us go to the address below.

When we change these Terms in a way that matters, we will email account holders at least 14 days before the change takes effect and post the new version here with a new effective date. If you keep using Cue after that date, the new Terms apply. If you do not agree, cancel before it, and we will refund any prepaid period you have not used.

Questions about these Terms, or a legal notice: support@joincue.io. It goes to a person, not a queue.

Huttenlocher Technologies LLC, South Carolina, United States.