A privacy policy you can actually read.

Cue is made by Huttenlocher Technologies LLC (“Cue,” “we,” “us”). This policy applies to joincue.io, the Cue web app, the Cue apps for iPhone and Android, the couple’s app, and every page we serve on a professional’s behalf: a proposal, a contract, a payment page, a guest link, a run of show shared with a vendor.

It covers three kinds of people, and it says which parts apply to whom:

• Professionals. DJs, planners, and event teams who hold a Cue account, and the team members they invite.
• Clients. The couples and customers a professional is working with. A client may use the couple’s app, or may only ever open links the professional sends.
• Guests and vendors. People a client or professional invites into one event: a guest suggesting songs, a photographer viewing the timeline, a venue seeing tonight’s run of show.

If you are a client, guest, or vendor, the professional who invited you decides what information about you goes into Cue and why. We handle it on their instructions, the way a filing cabinet handles the folder you put in it, and we describe exactly what we do with it below.

Account information. Your name, email address, and a password we store only as a one-way hash. Your business profile if you fill it in: business name, logo, brand color, phone, website, mailing address. The name and email of any team member you invite.

Business records you create. Contacts, leads, events, timelines, songs and playlists, questions and answers, proposals, quotes, contracts, invoices, payment schedules, notes, messages, automations, templates, and files you upload. This is the substance of your business, and it is why Cue exists.

Information about clients, guests, and vendors. Entered by the professional (name, email, phone, event details, notes) or provided directly by the person themselves: answers in the planning conversation, a package selection, a signature, a song suggestion or vote, a message, a vendor’s arrival time. A guest who adds a song gives us a name and a song, and that is all.

Payments. Our payment processor handles every card and bank transaction. We receive the transaction record (amount, date, status, payment method type, the last four digits of a card) so you can see who paid what. We never receive or store full card numbers, bank account numbers, or login credentials for financial accounts.

Connected services. If you or a client connect a music service, a calendar, or an accounting tool, we receive only what that feature needs: the playlists you choose to import, your busy times so a booking link never double-books you, the invoices you choose to sync. Access uses tokens you can revoke from Settings at any time, and we never see the password to the other service.

Device and usage information. IP address, device type, operating system, app version, screens and pages used, the time of actions, crash reports, and, for the mobile apps, a push notification token so the run of show can reach your lock screen. When you send a proposal, contract, or message through Cue, we record whether it was opened and when, so you can see that your client read it. That is the only reason we track opens.

Website analytics. On joincue.io we use aggregate, cookie-free analytics that count visits and pages without identifying you or following you to other sites. Your light or dark theme choice is stored in your own browser and never sent to us.

Support. Whatever you send us when you ask for help.

We use the information above to:

• run Cue: your pipeline, documents, payments, planning, and the live run of show on every phone in the room;
• send the messages you ask us to send (a proposal, a reminder, a signed copy) and the ones the service needs (a receipt, a security notice, a password reset);
• keep Cue secure, prevent abuse, and debug problems;
• power the AI features described in the next section;
• answer your support requests;
• understand how Cue is used, in aggregate and de-identified form, so we can improve it;
• meet our legal, tax, and accounting obligations and enforce our Terms;
• tell professionals about product changes and, occasionally, offers. You can opt out of those emails with one click, and we never send marketing to your clients, guests, or vendors.

We do not sell personal information, we do not share it for targeted advertising, and we do not use your clients’ data to market to them. There are no ads on Cue.

Some parts of Cue are conversational: the planning conversation the couple has with Cue, the quote chat on your website, the contract intake that fills in custom details, and the assistant in the apps. When you use one of these, the messages in that conversation and the event details needed to answer (your timeline template, the couple’s answers so far, the package options) are sent to a third-party AI model provider to generate the response.

Under our agreement with that provider, your data is not used to train its models and is retained only as long as needed to process the request and keep the service safe. No other part of Cue is read by an AI model, and we do not use your content to train anything of our own.

AI answers can be wrong. Cue shows the professional what the AI wrote and lets them correct it, and a client can always reach the professional directly.

We share personal information only in these cases:

• Service providers that run Cue. Companies that host our servers and database, store files, deliver email and push notifications, process payments, provide the AI models, report crashes, and help us answer support. Each one is bound by contract to use the data only to provide its service to us, and none of them may use it for their own purposes.
• The people you are working with. Cue is a shared record. A professional sees their clients’ information. A client sees what the professional shares with them: the timeline, the documents, the money. A vendor sees their slice of the night. A guest sees the song list they were invited to. Nobody sees another business’s data.
• Services you connect. If you connect a music, calendar, or accounting service, we exchange data with it on your behalf, and that service’s own privacy policy applies to what it does with the data.
• Legal reasons. If the law requires it, to respond to valid legal process, to protect the rights and safety of our users, or to enforce our Terms.
• A change of ownership. If Cue is acquired or merges, your information moves with the service. We would tell you first, and this policy would keep applying until it is replaced with notice.
• At your direction. When you ask us to.

Your account and business records stay as long as your account is open. When you close your account, or ask us to delete it, we delete your data within 30 days, and copies age out of our backups within 90 days after that.

Two kinds of records stay longer because the law and basic accounting require it: transaction records, and contracts that were signed through Cue, which we keep for seven years from the date of the transaction or signature. A signed contract is a legal record for both parties, and deleting it would take that record away from your client too.

Information about a client, guest, or vendor lives inside the professional’s account and is kept as long as the professional keeps it. A client who wants something corrected or removed should start with the professional; we will help if the professional cannot.

De-identified, aggregate usage data, which cannot be tied back to anyone, may be kept indefinitely.

Data is encrypted in transit and at rest. Every business’s records are isolated from every other business’s at the database level, so a bug in one screen cannot expose another account. Access inside the company is limited to what is needed to run and support the service, and it is logged. Passwords are hashed with a modern algorithm and never stored in a form we can read. Card and bank details are handled entirely by our payment processor, which is independently audited for that purpose.

No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you and any regulator we are required to, without unreasonable delay, and we will tell you what happened and what we are doing about it.

Whoever you are and wherever you live, you can:

• see the personal information we hold about you and get a copy in a portable format (professionals can export their records from Settings);
• correct anything that is wrong;
• delete your account and its data, subject to the records we must keep as described above;
• opt out of marketing email with the link in any message, and control push notifications in your device settings;
• disconnect any connected service from Settings;
• ask us questions about any of this and get a real answer.

We honor these rights for everyone, not only where a law requires it. We will never treat you differently for exercising them. If you live in a U.S. state with a privacy law (including California, Colorado, Connecticut, Virginia, Texas, and Oregon) and you believe we have not handled a request properly, you can appeal by replying to our response and we will review it again.

If you are in the European Economic Area, the United Kingdom, or Switzerland: we process your information to perform our contract with you, to pursue our legitimate interest in running and securing the service, to meet legal obligations, and, for optional features like connected services, on your consent, which you can withdraw. Our servers are in the United States, and we rely on standard contractual clauses where the law requires a transfer mechanism. You may also complain to your local data protection authority.

We do not respond to browser “Do Not Track” signals because we do not track people across other sites in the first place. We treat a Global Privacy Control signal as an opt-out of any sale or sharing of personal information, which we do not do anyway.

For clients, guests, and vendors: because the professional decides what goes into Cue, some requests (correcting your event details, removing your name from a timeline) are theirs to act on. We will pass your request to them and help them carry it out.

Cue is for adults running businesses and adults planning events. We do not knowingly collect personal information from anyone under 13, and accounts require you to be at least 18. If you believe a child has provided information through a guest link, tell us at the address below and we will delete it.

When we change this policy in a way that matters, we will email account holders at least 14 days before the change takes effect and post the new version here with a new effective date. Small clarifications may be posted without notice. The effective date at the top of the page is always the current one.

Questions, requests, or concerns about privacy: support@joincue.io. It goes to a person, not a queue.

Huttenlocher Technologies LLC, South Carolina, United States.